Terms & Conditions
CONTACT INFORMATION
For general inquiries:
Nutrition Inquiries ONLY: email nutritionbyrelentless@gmail.com
ALL Other Inquiries: email info@relentlessfamily.com
If you have a medical condition which may be adversely affected by dietary changes or exercise, you should consult your doctor before following any dietary or exercise information. Every member should take personal responsibility for themselves when doing any exercise that has been advised by Relentless Personal Training/Nutrition by Relentless or their representative, either at or outside the group. If at any time while exercising a member feels any ill effects, then they must stop doing the exercise and consult their physician. As well, if any medical concerns arise while following any advice given by Relentless Personal Training/Nutrition by Relentless or their representative, we will always recommend and support members in following the medical and dietary advice they have been given by their physician or other healthcare professional.
WEBSITE USAGE
​Our member website is for personal use only. You should not distribute extracts from this site to anybody else – in printed or digital formats. The commercial use of any content on this site is not allowed without the written permission of Relentless Personal Training, Inc.​
Relentless Personal Training/Nutrition by Relentless are not responsible for the direct or indirect consequences of content accessed through link to any other website from our website or any of our content. This website, our emails and social media content may contain links to websites operated by other parties. These links are provided for informational purposes only. We have no control over the content of these linked websites and files and we cannot ensure it will not be offensive or objectionable or defamatory or a malicious falsehood. We are not responsible for any loss, injury or damage, including any legal costs or expenses, arising from their content or performance. Our inclusion of links to other websites does not imply endorsement of their content or any association with their operators unless otherwise noted.
Use of this website is conditional upon your agreement to indemnify Relentless Personal Training/Nutrition by Relentless and not to hold the company liable in any way for the results of any action you may take based on the material contained on this site.
PRIVACY POLICY
At Relentless Personal Training/Relentless Nutrition we are dedicated to protecting your privacy. Here’s a link to our Privacy Policy.
DISCLAIMER OR WARRANTY AND LIABILITY
Relentless Personal Training/Nutrition by Relentless website is designed for informational purposes only. It is not a substitute for membership of Relentless Personal Training/Nutrition by Relentless, nor is it intended as a substitute for any advice or treatment prescribed by a doctor. Information given here should not be used for diagnosing or treating a health problem. If you have a medical condition which may be adversely affected by exercise or dietary changes, you should consult your doctor before following any exercise or dietary information given here.
This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website.
The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website is situated. In such case, the terms here are to be read as excluding or limiting such term so as to satisfy such jurisdiction.​
We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use you make of such information.
The information provided on this website, or any of our distributed content has not been written to meet your individual requirements and prior to ordering any products or services from Relentless Personal Training/Nutrition by Relentless it is your sole responsibility to determine for yourself that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website. All warranties, express or implied, statutory or otherwise, are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.
​These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of the United States and you agree to submit to the non-exclusive jurisdiction of the Courts of the United States.​
DISCLAIMER
You must be over the age of 18 to join any program with Relentless Personal Training/Nutrition by Relentless.
While we will try to ensure that the Relentless Family website remains up and functional, we cannot be held responsible if there are temporary interruptions to the service provided to you in the event of technical difficulties.
The information provided to you on this site is based on our best understanding of nutritional and dietary research. It follows generally accepted standards of dietary recommendations in the United States.
While we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. You are, therefore, recommended to take all appropriate safeguards before downloading information or images from this website.
Save in respect of personal injury or death, our total liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Relentless Personal Training/Nutrition by Relentless services or supply of any goods shall be limited to the price paid for the services or goods ordered and the reasonable costs of returning goods or materials to us.
MEDICAL POLICY (applicable to all Relentless Personal Training/Nutrition by Relentless programs)
Relentless Personal Training/Nutrition by Relentless and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.
It is the responsibility of each member to ensure there are no medical reasons why they should not begin a nutrition or exercise plan. If there are any doubts, members should check with their physician.
Our services are not available to individuals under the age of 18. The advice given in the public area is not intended for use by those under 18.
If an individual has any diagnosed medical problems, is taking medication, is pregnant or is breastfeeding, they must disclose this information during registration. If an individual neglects to disclose such information, Relentless Personal Training/Nutrition by Relentless will not be held liable for making suggestions unknowingly.
ADDITIONAL TERMS FOR NUTRITION BY RELENTLESS AND ONLINE TRAINING MEMBERS ONLY
NUTRITION BY RELENTLESS MEMBERSHIP FEES AND OFFERS (Applicable to Nutrition Program and Membership ONLY)
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*Disclaimer: The employees of Relentless Personal Training & Nutrition by Relentless are not medical health practitioners, registered dietitians or mental health providers and are not holding themselves out to be in any capacity. The information contained in our website, e-mails, programs, services and/or products is for educational and informational purposes only, it is not intended to diagnose, treat, cure, or prevent any health problem - nor is it intended to replace the advice of a medical health practitioner, mental health provider or registered dietitian.*
1:1: One on one coaching has two different payment options: both options require a 6 month commitment. We offer the option to pay in full up front (for a discounted rate) or make 6 monthly payments.
Full Up Front Payment: 6 month Gold program costs $1529.95. Silver program costs $509.95. For both, payment must be made in advance of the program start date.
Payment Plan: 5 Equal Payments. Agreement must be signed and first payment must be made in advance of the program start date.
Gold - You agree to make 5 equal payments in the amount of $305.99. The first payment is due upon receipt of invoice with the remaining 4 payments being due on the same day of each subsequent month.
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Silver - You agree to make 5 equal payments in the amount of 101.99. The first payment is due upon receipt of invoice with the remaining 4 payments being due on the same day of each subsequent month.
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Cancellation/Refund Policy (Applicable to Nutrition Program and Online Training Programs and Memberships ONLY)
Nutrition by Relentless is an online program and service begins immediately upon joining. You have a 24 hour cancellation window where you may cancel and receive a refund minus a 5% processing fee regardless of the reason. Once you have received your first set of macronutrient or calorie suggestions from your coach, you may only cancel if you fall under one of the accepted terms under extenuating circumstances outlined below. When cancelling due to extenuating circumstances, refunds will be prorated and refunds will only be issued for unused time.
Below you'll find more details on our refund process:
- Where applicable, refunds are based on the full amount paid for the package and will be prorated as well, a 5% processing fee will be deducted. The refund will be made for any unused time based on a daily rate.
Accepted Extenuating Circumstances
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High Risk Pregnancy
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Extended Hospitalization of the member only (does not apply to family members being hospitalized).
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Medical Diagnosis by a Physician (please provide documented proof).
We want everyone to love using our service and we want to know if you’re unhappy with our service. Please communicate this with us so we are able to work with you on a plan to make it right.
Transferring or Pausing Membership (Applicable to Nutrition Program and Online Training Programs and Memberships ONLY)
In certain extenuating circumstances, online membership can be paused and resumed at a later date.​ Relentless Personal Training/Relentless Nutrition reserves the right to approve or deny any such request.
To request a pause or cancellation please contact us via email on nutritionbyrelentless@gmail.com, stating your full name, registered email address and reason for pausing/cancelling.
For those members on the Payment Plan, once your first payment has been made and your program has started, you will be charged monthly on or around the same date for a total of 6 payments. These payments cannot be cancelled or refunded except where approval has been made as per the refund policy stated above.
Pregnancy
It is the responsibility of the member to notify Relentless Personal Training/Relentless Nutrition that she is pregnant. With the approval and support of the mother-to-be’s physician, she may continue the membership with Relentless Personal Training/Nutrition by Relentless Members. If a woman becomes pregnant while already a member of Relentless Personal Training/Relentless Nutrition, she has the option to freeze membership until after birth by contacting us based on physician recommendation.
Postpartum
Members may join Relentless Personal Training/Nutrition by Relentless postpartum if they have been cleared by their physician to resume normal activities such as a food and exercise plan. If the mother was an active member throughout her pregnancy, she may continue after birth with the approval and support of her physician.
Relentless Personal Training/Nutrition by Relentless is unable to offer memberships to the following:
- Individuals with cancer, liver or kidney disease, Type 1 or 2 diabetes, certain endocrine disorders/diseases like (but not limited to) PCOS, and any other disease or condition we at Relentless Personal Training/Relentless Nutrition feel would be irresponsible and beyond our education and skill set to provide our service to. Relentless Personal Training/Nutrition by Relentless reserves the right to assess each medical condition individually and deny services for medical reasons without bias or prejudice.
We encourage such individuals to discuss any weight concerns with their doctor or specialist.