Q: Sales and Promotions Info

Sales and Promotions Relentlessfamily.com reserves the right to cancel any sale or promotion at anytime. All free or bonus items are limited to one per household. Only items specifically marked as free shipping are eligible for free shipping. If pricing mistakes are made, either on our online catalog, through electronic communication (i.e. email), or verbally, Relentlessbands.com is not to be held responsible and we cannot guarantee we will have the ability to honor the misquoted price. Relentlessfamily.com has the right to refuse any order.

Question 1

Shipping Policy

Accepted Answer

We do our very best to process most orders the same day they are received.
 
Please allow up to 7 days for USPS delivery.
 
Shipping methods available are USPS Priority or Priority Express delivery. You pay shipping costs for these methods, which are based on size of the package. Simply enter your order online and you will be presented with all shipping options that we can do so you can choose between price and speed of delivery. By indicating a special delivery method, you are giving us authorization to charge you for this service.
 
Please be aware that orders placed after 12:00 noon EST (9:00 am PST) will usually go out the following business day.
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Do not include weekends or holidays when estimating your expected delivery date.
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There is no guarantee that your order will go out the day you order. If you have specified a One, Two, or Three Day delivery and are placing the order after 12:00 noon EST, it is likely that your order will be shipped the following business day.

Question 2

Return and Exchange Policy?

Accepted Answer

If you need to return an item, ship the item(s) to the address listed below with notation of all your information and instruction regarding your exchange or refund. Full credit will be issued for merchandise returned within 7 days of your receipt of shipment. If you are returning an item after 7 days of your receipt of shipment, a 25% restocking fee will apply. 
 
Items that CANNOT be returned.
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Custom made or custom order products may not be returned.
Used or worn merchandise that is not in condition to resell.
With the exception of shipping errors, refunds or credits are not issued for shipping charges.
Latex bands that have been warped or damaged by storing in unfavorable conditions.
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No other warranty written or implied exists. 
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ACCEPTED Returns.
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All Merchandise to be returned must meet these guidelines in order to be accepted:
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Only unworn and unused merchandise is eligible for return and only returned within 7 days of receipt of shipment (items returned beyond 7 days is subject to a 25% restocking fee).
Merchandise must not be visibly worn and received back by Relentless Personal Training in the same condition as was received.
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Send all returns to the following address:
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Relentless Personal Training
490 Old Dixie Hwy
Unit 104
Vero Beach, FL 32962
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For assistance with a return, contact us here.

Question 3

How do I get free shipping?

Accepted Answer

Orders over $75 qualify for free 3-5 day shipping. Discount will be applied automatically.

Question 4

Shipping Damages and Shortages

Accepted Answer

Merchandise damaged during shipping or shortages (missing items) must be reported to Relentless Bands within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any damaged or missing merchandise as confirmed by the shipping company.
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Inspect all merchandise at the time of delivery before signing off with driver, if applicable.
Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.
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Keep all original packages and merchandise as received.
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Damage claims must be filed with the shipping company before we can replace lost or damaged merchandise.

Question 5

Sales and Promotions Info

Accepted Answer

Sales and Promotions
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Relentlessfamily.com reserves the right to cancel any sale or promotion at anytime.
​
All free or bonus items are limited to one per household.
​
Only items specifically marked as free shipping are eligible for free shipping.
​
If pricing mistakes are made, either on our online catalog, through electronic communication (i.e. email), or verbally, Relentlessbands.com is not to be held responsible and we cannot guarantee we will have the ability to honor the misquoted price.
​
Relentlessfamily.com has the right to refuse any order.

Question 6

Back Orders

Accepted Answer

Every item we offer is regularly stock, however, despite making every attempt to maintain inventory of each product, occasionally due to unforeseen circumstances, we may run out of certain products. In the event that this happens, the product will be marked as “out of stock” on our website.
 
If part of your order is not in stock, we will ship out the items we have in stock and hold the order for all back ordered items until it is available, at which time, it will be shipped separately.

Question 7

Policy, Price, Style and Color Change

Accepted Answer

The policies stated herein are subject to change at any time without notice.
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We are continuously updating our products. Some products may change (size, style, color) from what is shown on our website. As well, we may discontinue a product at any time.
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All prices subject to change without notice.

Question 8

Care Instructions

Accepted Answer

Apparel Care Instructions:
 
Follow directions on product care label.
 
Latex Bands Care Instructions:
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Hand wash with mild soap and water.
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To keep your bands lasting as long as possible and in good condition, store indoors in a dry and low humidity area and in temperatures not higher than 78 degrees Fahrenheit.

Frequently Asked Questions